Active Listening

Active listening means, as the listener, you fully concentrate, show you understand, respond accordingly and then remember what is being said. This is a skill that can be acquired and developed with practise.

Here are some ways to practise active listening:

Practising active listening using non-verbal cues

• Show that you are listening – use body language and gestures to show you are engaged.
• Smile & pay attention – give the speaker your undivided attention. Demonstrate your interest and be fully present in the conversation.
• Use nonverbal cues, such as nodding, eye contact and posture, such as leaning forward.
• Avoid distractions – looking at your watch, phone, fidgeting and so on.

Practising active listening using verbal cues

• Use brief verbals affirmations like “I see”, “Sure”, “I understand.”
• Paraphrase to show understanding.
• Questioning - Ask open-ended questions to gather more information or seek clarification by asking specific questions to ensure the correct message has been received.
• Provide feedback, summarise, and respond appropriately.