C & T Hour: Prioritising Human Skills in Change Leadership

In this session, we'll explore why human skills are essential to effective change leadership.
We'll look at how skills like communication, empathy, adaptability and influence shape the way people experience change.

You'll consider which human skills matter most in different change contexts and phases.

You'll leave with practical insights to help lead change with greater trust, clarity and impact.

In times of change, technical plans and project milestones are only part of the story. This 1-hour session explores why powerful human skills such as communication, empathy, adaptability, influence, collaboration, and resilience are critical to effective change leadership. Participants will consider how these skills help leaders build trust, reduce resistance, support people through uncertainty, and create the conditions for change to be adopted and sustained.

The session will invite participants to reflect on which power skills matter most in different change contexts and phases. Through practical discussion and prioritisation, participants will identify the leadership behaviours that can make the greatest difference when guiding teams through change.

This session is ideal for leaders, managers, project leads, and change practitioners who want to strengthen the human side of change and lead with greater clarity, confidence, and impact.