Kudzai Alphonso

Kudzai has a strong service orientation and a demonstrated in-depth career in transformation and customer operations. She is a commercially astute change manager with over 10 years experience in delivering, facilitating and leading teams and individuals through transitions driven by process improvements, software implementations and reorganisations across a wide range of disciplines.

Managing and driving change for Australia Post over the last 7 years, her roles have been varied across the enterprise from working within operational business units, enterprise risk and compliance, strategy and retail services. Currently, she is leading the change management stream for a program of work which is redefining how Australia Post services its customers.

A Prosci certified change practitioner with a thorough understanding of the need to constantly embrace the continuous change improvement cycle and ethos critical in today’s changing markets, Kudzai also holds a Commercial Law, HR and Business Management bachelor's degree as well as Managing and Leading Change from University of Melbourne.